Buying Used Auto Parts Online

Shop Around
Just because something is advertised online doesn't make it a good deal. Comparison-shop the parts with other online sources or even mail-order catalogs. Also, ask questions about the item, especially if it's on sale. For example: Is the item brand new or reconditioned? Is it the current model year or last year's? What is the return policy if it arrives damaged?

Be Specific
Just like mail-order, Internet shopping means you can't pick up the part first and test-fit it before buying, so it's imperative that you know exactly what you're ordering. That goes double when ordering from a salvage yard. Don't make assumptions about year-to-year interchangeability. If you or the seller is unsure, don't buy a "close enough" part.

Payment
This is where most prospective buyers get spooked, but buying over the Internet is just as safe as phoning in a mail-order transaction. Reputable sites will have encryption devices that secure your personal information, such as your credit card number. Look for lock or key symbols on the website or email them and ask about their security measures. Another option is finding the part online, but phoning in the order. Many companies offer telephone-order options if you don't want to key in your credit card number.

Private Parties
Many enthusiasts sell used parts on bulletin boards or on their personal websites. This often requires a leap of faith on the buyer's part—the seller will probably insist on a cashier's check or money order before sending the part. If you're comfortable with making such a transaction, be sure you know the part will fit your car. Ask the seller to describe the part in great detail, including casting numbers or other identifying marks, because these are usually "no return" transactions. Finally, keep in mind that the seller's idea of "mint condition" may be light years away from yours, so the pristine part you expect to get may be a little worse for wear.

Keep Records
Print out the online order page as a record of the transaction. If there's a problem later on, you'll have the hard copy of the order to refer to. If you feel a company has acted in bad faith, there are several online agencies that can offer assistance. The Better Business Bureau has a website (www.bbb.org) and has taken a keen interest in online shopping problems.