Auto Recalls: Fixing the Problem

If you find out about a safety recall by reading a report in a newspaper or magazine, or on an automotive web site, don't dash right down to the nearest dealership to demand immediate satisfaction. Wait a while before proceeding. An official notice should be coming by first-class mail, directly from the manufacturer, who is allowed a "reasonable time" to make arrangements for any necessary repairs.

The Process
As a result of several unpleasant incidents when information was held back, automakers know the importance of admitting responsibility if a safety problem is discovered—and taking action swiftly. That doesn't mean a dealership's technicians are ready and waiting instantly, wrenches in hand.


Not only do engineers have to isolate the cause of the safety problem, they must determine how the repair can be made at dealership service departments. Essential parts have to be obtained and made available to the company's dealers. Technicians might need specific instructions for remedying the safety defect.

Automakers know the importance of admitting responsibility if a safety problem is discovered—and taking action swiftly.
When the manufacturer's notice finally arrives by mail, it should specify exactly what you need to do to get your vehicle repaired. It should indicate how long the repair takes, evaluate the safety risk caused by the defect, and explain any potential hazards. Finally, the notice should include a number to call if any problems develop when trying to get the work done.


Manufacturers use state motor-vehicle records to determine registered owners of the affected vehicles. Inevitably, some owners fail to receive their notices. If nothing arrives in a reasonable time, but you know a recall is taking place, you may have to take individual action.